Last updated October 4, 2026
We want you to love your piece. Here’s how returns work.
Ready-made pieces: 14-day returns
You can return a ready-made piece within 14 days of delivery if it’s unused and in its original condition and packaging.
- Contact us first, through our contact page or at support@marinaymade.com, with your order number.
- We’ll reply with the return address. Ship the piece back with tracking. Return shipping is paid by you.
- Once it arrives and we’ve checked it, we refund the price of the piece to your original payment method within 5 business days. Original shipping charges aren’t refundable.
Because every piece is one of a kind, we can’t swap it for the same item. Return it for a refund and order something else instead.
Custom and made-to-order pieces: final sale
Pieces made to your request, or made after you order them, can’t be returned or refunded unless they arrive damaged or defective.
Arrived damaged or defective
If your piece arrives damaged or has a defect, contact us within 7 days of delivery with photos of the piece and the packaging. We’ll make it right with a repair, a replacement where possible, or a full refund including shipping. One-of-a-kind pieces can’t always be replaced exactly.
Lost packages
If tracking shows a problem or your package doesn’t arrive, contact us and we’ll work with the carrier to sort it out.
Questions
Reach us through our contact page or at support@marinaymade.com.